Aug 042015

large_tomlincry-300x298We have received many calls from employees and retirees about AT&T’s recent changes to its billing practices. CWA District 4 has received the below information from AT&T. Please understand that employee/retiree discounts are not bargained by the CWA; thus, they are not grievable! (..and if you are thinking, “Why doesn’t CWA bargain this?” then next ask yourself what AT&T might demand in return!)

To: Select U.S.-based employees

Subject: TAKE ACTION: Enforcement of eBill/paperless billing and credit/debit cards payment restrictions starts 8/15!

As of Aug. 15, paperless billing and credit/debit cards payment restrictions for employee discounted Wireless, U-verse and Digital Life accounts take effect. The restrictions do not apply to your wireline (landline voice) account. Your employee discounts will NOT be removed,BUT you need to take action.

Here’s what’s happening:

Going Paperless – after Aug. 15, you will no longer receive a paper bill. Make sure you receive your bill, enroll in eBill today.

No credit or debit card payments – you must select a checking or savings account based payment option or other acceptable payment options listed below.

If you don’t take action your account could become delinquent and subject to service disruption.

Here’s what you need to do:

You can manage your account through myAT& Making the change is easy and takes only a few minutes.

To enroll in eBill/Paperless billing:

First, log in at

If you haven’t already registered, click on “Register Today.”

Hover over Billing section at the top of the page.

Select Paperless Billing.

Click the button to enroll in Paperless Billing.

Select Enroll.

Confirmation is automatically sent.

If you have multiple accounts, you must enroll each account separately.

To enroll in AutoPay or change payment method :

First, log in at

Click Enroll or Edit in AutoPay.

Select the Payment Method (via a checking or savings account).

Complete required information and click Submit.

Confirmation is automatically sent.

Other acceptable payment options in place of your credit/debit card payments:

  • Making one-time payments on our website or by phone using your checking or savings account.
  • Using online banking/bill pay from your bank’s website.
  • Sending a payment check via U.S. mail.
  • Making payments with cash or using your checking or savings account at payment machines within company-owned retail stores.

  One Response to “Important Information About AT&T Employee/Retiree Discounts”

  1. What I’m fed up with on the e-bill system is that every month I have to change my passcode and then the next month it never works. This has been going on for at least 6 months and the “dumb” service center can’t seem to get it fixed!!!

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